Privacy Policy: how we handle your personal data
This policy explains what personal data Uganda Wildlife Tours collects when you visit our website, send an enquiry or book a safari, why we need it, who we share it with and what choices you have.
Last updated: October 2026
The short version
- We collect only what we need to answer your enquiry, plan your safari and book permits, lodges and transport.
- We share it only with the parties who help deliver your trip, such as park authorities, lodges and our own drivers and guides.
- We do not sell your personal data.
- You can ask us to see, correct or delete your data at any time by emailing us.
1. Who we are
This website, ugandawildlifetours.com, is operated by Afrik-Trek Holidays Ltd, trading as Uganda Wildlife Tours. We are a registered Uganda company (registration number 80020002814120) and a licensed tour operator (Uganda Tourism Board license UTB/RTT/TO/2024/100950), with our postal address at P.O. Box 26377, Kampala, Uganda.
For the purposes of Uganda’s Data Protection and Privacy Act, 2019, Afrik-Trek Holidays Ltd is the data controller of the personal data described in this policy. You can read more about us on our About Us page.
2. Data we collect
The data we collect depends on how you use our website and services.
| When | What we collect |
|---|---|
| You send an enquiry or use a form | Your name, email address, the subject and message you write, and any travel details you choose to share, such as dates, group size, budget and interests. The same applies if you use the booking form on our site. |
| You message us on WhatsApp, email or phone | Your phone number or email address, your name, and the content of your messages. |
| You book a safari | Names of all travelers, contact details, nationality, passport details and dates of birth where required for gorilla and chimpanzee permits, park entry, lodges and cross-border travel, plus arrival and departure details. If you tell us about dietary needs, mobility or health conditions so we can plan safely, we collect that too. |
| You pay us | Payment confirmation details such as the amount, date and payer name. We do not store full card numbers on this website. |
| You comment on a blog post | The name, email address and website you enter, your comment, and (if you tick the box) a cookie that remembers these details for next time. |
| You subscribe to our newsletter | Your email address. |
| You visit the website | Technical data such as your IP address, browser and device type, pages viewed and the date and time of your visit, collected by our hosting provider and website software. |
Please only send us information you are comfortable sharing, and do not send passport numbers or payment details through the website forms. We will tell you the safest way to send documents when we need them.
3. Why we use your data
We use personal data to:
- Reply to your enquiry and prepare a tailored itinerary and quote.
- Deliver your safari: reserve gorilla and chimpanzee permits, park entry, accommodation, transport and activities.
- Look after you on the trip, including safety, emergencies and any special requirements you tell us about.
- Handle payments and records, including accounting and tax obligations.
- Send you information you asked for, such as our newsletter. You can unsubscribe at any time.
- Improve our website and services, for example by seeing which pages are useful and fixing technical problems.
- Meet legal duties and protect our rights if there is a dispute.
Our reasons for doing this are to carry out the contract you ask us to enter into, to follow the law, to pursue our legitimate interests in running and improving our business, and, where the law requires it (for example for marketing emails or health information), your consent. You can withdraw consent at any time.
5. Data sent abroad
We are based in Uganda, but some of the services we use, such as email, WhatsApp and website hosting, store data on servers in other countries. Many travelers also live outside Uganda, and we may need to send permit and booking details to authorities in Rwanda. Where we send personal data abroad, we take reasonable steps to make sure it is handled with appropriate protection, as the Data Protection and Privacy Act, 2019 requires.
7. How long we keep your data
We keep personal data only for as long as we need it for the purposes above. In general, enquiries that do not lead to a booking are kept for a limited period in case you come back to us. Booking records are kept for as long as needed to deliver your trip, handle any follow-up questions or complaints, and meet our accounting, tax and legal record-keeping duties. When data is no longer needed, we delete or anonymize it.
8. Keeping your data safe
We take reasonable technical and organizational steps to protect personal data against loss, misuse and unauthorized access, such as limiting access to our team and using reputable service providers. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security. If we ever suffer a breach that puts your rights at risk, we will act as the law requires, including notifying you and the regulator where necessary.
9. Your rights
Under Uganda’s Data Protection and Privacy Act, 2019, and, if you are in the European Economic Area or the United Kingdom, under the laws that apply to you, you have the right to:
- Ask whether we hold your personal data and receive a copy of it.
- Ask us to correct data that is inaccurate or incomplete.
- Ask us to delete your data, where we no longer need it or have no legal reason to keep it.
- Object to, or ask us to restrict, certain uses of your data, including direct marketing.
- Withdraw your consent at any time, where we rely on it.
To use any of these rights, email us at ugandawildlifetours12@gmail.com. We may need to confirm your identity first, and we will respond within the time the law allows. If you are unhappy with how we handle your data, please contact us first. You may also complain to Uganda’s Personal Data Protection Office, or to the data protection authority in your own country.
10. Children
Our website is meant for adults planning travel. We collect information about children (for example, names and ages for a family safari) only from a parent or guardian who is making the booking, and only as needed to arrange the trip.
11. Changes to this policy
We may update this policy from time to time, for example if we change how we collect data or the law changes. The date at the top shows when it was last updated. If we make a significant change, we will make that clear on this page.
12. Contact us
If you have a question about this policy or want to use your rights, contact us:
- Company
- Afrik-Trek Holidays Ltd, trading as Uganda Wildlife Tours
- Registration number
- 80020002814120
- Postal address
- P.O. Box 26377, Kampala, Uganda
- ugandawildlifetours12@gmail.com
- Phone / WhatsApp
- +256 758 097 093
You can also use our contact form, read our licensing details, or see our verified company facts.